A survey reward reversal, also known as a chargeback, happens when a survey provider cancels a previously credited reward after reviewing your responses.
Why do survey reversals happen?
Survey providers may reverse rewards for several reasons, including:
Inconsistent or inaccurate answers.
Missing attention checks.
Completing a survey unusually quickly.
Duplicate participation or responses.
Incomplete responses or answers that don't meet the provider's quality requirements.
Tracking issues or errors made by the provider.
A reversal doesn't necessarily mean you did anything wrong. Survey providers make the final decision about whether your responses meet their requirements.
Will I lose my Bits?
BitRewards covers most survey reversals, meaning we absorb the loss and you keep your Bits. If a reversal isn't covered, the corresponding Bits will be deducted from your balance.
You can check your reversals by visiting your profile page and viewing your chargeback history. Reversals covered by BitRewards are labeled "Covered."
What if my reversal wasn't covered?
If you believe a reversal was made incorrectly, contact live support to request a review.
Include the following information, if available:
The survey provider's name.
The amount of Bits reversed.
The date you completed the survey.
Any survey IDs or screenshots showing successful completion.
Our support team will review your request and determine whether the reversal can be covered. Coverage is not guaranteed.