Offer rewards are credited once the partner confirms that you’ve met the requirements. Some completions are confirmed quickly, while others take longer.
Common reasons your reward hasn’t appeared include:
The completion is still being processed. Check the offer’s stated crediting period.
A requirement wasn’t fully met. Review the exact task, deadline, and any purchase requirements.
You weren’t eligible. Some offers are limited to new users, specific countries, or supported devices. Previously installing an app or registering with the advertiser may affect eligibility.
Tracking was interrupted. Blocked tracking, missing permissions, or starting outside the provided offer link can prevent the partner from recording your completion.
The reward is pending. Check whether it appears as pending rather than in your available balance.
What should I do?
Review the offer requirements and allow the stated crediting period to pass. Keep screenshots of the requirements, your progress, and any completion or purchase confirmations.
If you’ve met all requirements and the reward is still missing, see “How do I report missing rewards?” Check any claim deadline so you don’t miss the window to submit a request.